Patient Experiences Management

Elevated patient access services propelling your care excellence mission

Experience tech-driven patient-centricity with Ascent, ensuring impactful communication, transparency, and frictionless processes through every stage of the care journey.

In today’s dynamic healthcare landscape, where patients seek transparent and elevated experiences, delivering seamless patient access and experiences is a big challenge. From the initial call to the speed of care, cost transparency, ease of payments, and post-care communications, every interaction is a crucial opportunity to provide an unparalleled experience.

At Ascent, we empower providers to meet these challenges head-on. Through our purpose-driven technology solutions, we streamline processes, enhance transparency, with fast and effective communications. Leveraging cutting-edge digital solutions and a deep understanding of processes, we elevate the overall patient experience, making healthcare encounters more transparent, convenient, and compassionate.

Results our clients have achieved
with elevated patient access services

30%+ Increase

In collection rate in < 12 months

70% Reduction

In appointments reschedule

70% Increase

In patient-intake process efficiency

100% Improvement

In prior authorizations processing

$1.5 Million+

Procedure authorizations
processed annually

Results delivered through patient access services

30%+ Increase

In collection rate in < 12 months

70% Reduction

In appointments reschedule

70% Increase

In patient-intake process efficiency

100% Improvement

In prior authorizations processing

18 Million+

Procedure authorizations
processed annually

How we elevate patient access services across the care journey

At Ascent, we understand the paramount importance of patient satisfaction, and our services are strategically designed to align with this imperative.

Digital solutions for
unmatched efficiency

Transforming conventional patient processes, we infuse smart automation at every step. Our digital solutions, coupled with deep process expertise, make technology an invaluable ally in delivering exceptional patient experiences. We infuse our purpose-driven digital solutions throughout the care journey.

Swift authorizations
and seamless billing

We simplify complex billing processes and offer patients seamless and transparent billing and payment options, reducing stress and improving overall satisfaction. Through our ARMS platform, we expedite eligibility and benefits verification, providing patients with quick clarity on coverage, reducing uncertainties, and minimizing waiting periods.

Transparent and FastCare
cost estimates

Our intelligent AI-enabled care cost prediction digital solutions empower your patients with transparent estimates, for them to make informed decision-making about their healthcare. The result is an efficient, accurate, streamlined and scalable cost estimation process.

Continuous innovation
for future-ready care

From the initial touchpoint through eligibility, care, billing, and post-care follow-ups, our optimized communication processes ensure patients feel engaged, informed, and supported. Our digital platform is seamlessly integrated to enhance every aspect of the healthcare journey.

Data-driven insights

Unleashing the power of data, we provide insights into your patient preferences, behaviors, and satisfaction levels. This enables continuous improvement and the implementation of personalized care strategies, ensuring each patient receives tailored and effective healthcare.

Communication excellence

From the initial touchpoint through eligibility, care, billing, and post-care follow-ups, our optimized communication processes ensure patients feel engaged, informed, and supported. Our digital platform is seamlessly integrated to enhance every aspect of the healthcare journey.

Case study

Digitalizing Prior Authorization Improves Patient Engagement for Mid-Atlantic Cardiology Network

WHAT WE DO

Reducing friction in exceptional patient access services

Our approach focuses on eliminating friction points in the care cycle, ensuring that each touchpoint contributes to a positive and favorable patient outcomes.

Ai-driven patient
intake management

Our AI-driven patient intake management ensures a smooth, convenient and efficient patient appointment process, reducing reschedule rates and enhancing accuracy and overall satisfaction.

Patient profile capture
& management

We employ advanced technology solutions coupled with AI-enabled processes to capture and manage comprehensive patient profiles, ensuring a personalized and efficient healthcare experience.

Scheduling & appointment
management

Leveraging deep process know-how, Ascent enhances scheduling and appointment processes, optimizing resource allocation and reducing wait times for an elevated patient experience.

Eligibility & benefits
verification

With our experienced champions, Ascent streamlines eligibility and benefits verification processes, ensuring accuracy and transparency in financial transactions for both patients and providers.

Cost estimate
transparency

Ascent utilizes advanced technology to provide transparent and accurate cost estimates, empowering patients with the financial insights needed to make informed healthcare decisions.

Fast prior
authorizations

Through AI-enabled solutions, Ascent expedites prior authorizations, reducing administrative burdens and facilitating quicker access to necessary healthcare services.

Ease of billing &
payments

With a focus on seamless financial interactions, Ascent simplifies billing and payment processes, ensuring a user-friendly experience for patients while optimizing revenue cycle management for providers.

Patient query &
communications

Our patient experience offering includes robust communication solutions, allowing for efficient query handling and proactive patient communication, fostering engagement and satisfaction throughout the care journey.

“They have the people, they have understanding and they have outcomes.  Working with Ascent is like my organization and not like working with a partner - I have taken them as my own and they have received me as theirs.”

VP of RCM

Taxas-based Infusion Inc.

Client Results

Ready to elevate patient access services?

Let’s show you how Ascent’s tech-infused patient-centricity can help