Rehabilitation Case Study

Elevating financial health for Texas-based inpatient rehabilitation hospital with the lowest Days Sales Outstanding (DSO)

Goal – Redefine rehabilitation care

50% increase in facilities across 11 locations

About

Embarking on a mission to redefine rehabilitation care, a privately held Texas-based inpatient rehabilitation company has expanded from a start-up to over 13 locations nationwide. This visionary company, committed to customization based on community and patient needs, specializes in aiding individuals on their journey to independence post-acute events, musculoskeletal injuries, surgeries, or hospitalizations.

At the heart of their approach is goal-directed care, facilitated by an interdisciplinary team comprising physical, speech, and occupational therapists, rehabilitation physicians (physiatrists), specialist physicians, rehabilitation nurses, case managers, dietitians, and more. The ultimate metric of success is each patient’s seamless transition back to the community.

Challenges

Launching additional facilities brought forth the challenge of managing costs and ensuring financial health for this dynamic healthcare organization and its technology partner. The primary focus was on capitalizing for patient care rather than getting entangled in the complexities of the revenue cycle.

In addition to managing growth, the company was looking to innovate its approach to financial and operational management to sustain its expansion, ensure financial viability, and continue delivering exceptional patient care in an increasingly competitive and regulated healthcare landscape.

Solution

Harnessing Digital Advances to Curtail Dues

In response to this challenge, Ascent Health Solutions partnered with a game-changing solution. Deploying an Outcomes Based Revenue Cycle Services through the innovative ARMS Ai platform, integrated advanced rules-based algorithms, machine learning, automation, and real-time analytics. This digital empowerment led to unparalleled efficiency in Days Sales Outstanding (DSO) within the rehabilitation sector.

Seamless Integration

ARMS Ai achieved seamless integration with premier Health Information Technology specifically designed for rehabilitation hospitals. This integration leveraged over 185 crucial data elements from the rehabilitation platform, ensuring that every aspect of patient care and administrative workflow was enhanced and streamlined for efficiency.

Advanced AI and ML Models Deployment

In a broad operational scope spanning 15+ states, ARMS Ai implemented more than 510 advanced algorithms. These models were crucial for accurate and timely follow-up on open inventory, significantly reducing Days Sales Outstanding (DSO) and nearly eradicating issues related to timely filing.

Data Hygiene and Integrity

The ARMS Ai platform emphasized the importance of clean, accurate data as the foundation for its advanced analytics and machine learning processes. This focus on data hygiene ensured that all analyses and automated processes were based on reliable and up-to-date information, facilitating more informed decision-making and efficient operations.

Insightful Dashboards for Transparency

Customized dashboards offered leaders real-time visibility into the financial health of each facility. This level of data transparency, extending to both payer and patient levels, empowered leadership with the knowledge needed to make strategic decisions, fostering an environment of accountability and continuous improvement.

Outcomes

The implementation of Ascent Health Solutions’ digital strategy in the rehabilitation sector delivered significant improvements:

50%+

Revenue Cycle
processed automated

28

Days DSO

Enhanced Cash Flow

The initiative resulted in a substantial increase in cash flow, directly benefiting the organization’s financial health.

Decrease in Days in A/R

Days Sales Outstanding (DSO) was reduced significantly, accelerating the revenue cycle and improving financial efficiency. The system now ensures prior authorizations are processed within an impressive average of 28 days, streamlining patient care delivery.

Improved Claims Processing

The automation and integration efforts halved the time needed for claims processing, doubling efficiency in this critical area.

Aged A/R Reduction

A significant reduction in aged accounts receivable was observed, indicating healthier financial operations and more timely payments.

Operational Efficiency

Over 50% of revenue cycle processes were automated, demonstrating a remarkable improvement in operational efficiency and reducing the manual effort required.

Ascent Health Solutions’ strategic application of digital innovations has revolutionized the rehabilitation organization’s approach to patient care and revenue cycle management, showcasing a successful blend of technology and domain expertise. This strategic collaboration not only optimized financial efficiency but also allowed the organization to channel capital where it mattered most—directly into patient care.

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